At Kmmey.com, we understand that receiving your order in a timely and safe manner is important to you. This Shipping Policy outlines our commitment to delivering your purchases promptly and securely.

Order Processing:

• Orders are processed within 2-3 business days from the date of purchase. Please note that processing times may be extended during peak seasons or holidays.
• Once your order was shipped, you will receive a confirmation email with tracking details.

Shipping Options:

• We offer various shipping options during checkout to cater to your preferences. Shipping rates and estimated delivery times are provided before finalizing your purchase.

Shipping Rates:

• FREE SHIPPING on orders over US$69, or US$5.99 shipping fee to worldwide.

Delivery Time:

• The time frame of an order delivery is divided into two parts:

  Total Delivery Time = Processing Time + Shipping Time

  Processing time: 2~3 business days

  Registered Air Shipping Service Shipping time: 8~11 business days

Order Tracking:

• Upon shipment, we will send you a confirmation email containing a tracking number. Use this number to monitor the status and progress of your delivery.

Shipping Partners:

• We collaborate with reputable shipping carriers committed to handling your orders with care to ensure secure and timely delivery.

Shipping Delays:

• While we aim for punctual delivery, unforeseen events like adverse weather or carrier-related issues may cause shipping delays. If your order experiences a delay beyond the estimated delivery time, please reach out to our customer support for assistance.

Lost or Stolen Packages:

• If you suspect your package is lost or stolen after being marked as delivered, please contact our customer support. We will cooperate with the shipping carrier to resolve the matter and ensure you receive your order.

Address Accuracy:

• It is vital to provide accurate and complete shipping information at checkout. Kmmey.com cannot be held responsible for orders shipped to incorrect or incomplete addresses supplied by the customer.

Shipping Inquiries:

• Should you have any questions or concerns regarding shipping, do not hesitate to contact our customer support team at service_kmmey@126.com. We are ready to assist you with any shipping-related inquiries.

Thank you for selecting Kmmey.com. Your trust in us is appreciated, and we are committed to delivering your purchases safely and efficiently.

At Kmmey.com, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we're here to help.

Return Eligibility:

• To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it.
• Items must have all original tags and packaging.
• Certain products, such as intimate wear or items designated as non-returnable, may not be eligible for returns. Please check the product description for details.

Initiating a Return: To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at service_kmmey@126.com within 14 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

2. Return Approval: Our team will review your request and provide you with instructions on how to proceed if the return is approved.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as a defective item or an incorrect order.
• We recommend using a trackable shipping method for your return to ensure its safe arrival. Kmmey.com is not responsible for lost or damaged return shipments.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Exchanges:

• We do not offer direct exchanges. If you need a different size or color, please follow the return process as outlined above and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at service_kmmey@126.com. We will work with you to resolve the issue promptly.

Cancellations:

• If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be canceled.

Contact Us: If you have any questions or need further assistance regarding returns or refunds, please do not hesitate to contact our customer support team at service_kmmey@126.com.

Kmmey.com reserves the right to update or modify this Return/Refund Policy at any time without prior notice.

Thank you for shopping with us. We value your trust and are committed to ensuring your shopping experience is as enjoyable as possible.

Contact Us

We're here to assist you at Kmmey.com, and we'd love to hear from you. Whether you have a question, need help with an order, or just want to chat about fashion, we're ready to connect.

Customer Support Hours: Our team is available to assist you during the following hours:

• Monday - Friday: 9:00 AM - 6:00 PM 
• Saturday: 10:00 AM - 4:00 PM 
• Sunday: Closed

Contact Information:

• Email:

  service_kmmey@126.com

• Live Chat:

  Live Chat by Messenger

Connect with Us:

Stay updated on the latest fashion trends and exclusive offers by following us on social media:

• Facebook
• Pinterest

Feedback: We're committed to improving your shopping experience. If you have any feedback, suggestions, or ideas, please share them with us through service_kmmey@126.com.

We're excited to connect with you and provide the assistance you need. Don't hesitate to reach out, whether it's a fashion emergency or a friendly chat about your style aspirations.

Thank you for choosing Kmmey.com. Your fashion journey is our priority, and we're here to make it exceptional.